Case Studies

Here at ITW4 we are committed to providing support and customer service that is second to none.

We pride ourselves on our relationships with all of our clients.

 

BBD Creative, Design & Marketing Agency

Source: Director provided quote
Tasks: 10+ years of support and infrastructure changes to allow the business to scale as required between in-office and remote working users.

“As a fast-moving business, we need IT support that ensures a quick and efficient response to any IT issues or network problems. From minor issues to larger scale problems, ITW4 provide a rapid response time which is key to the maintenance of our day-to-day work.

Outsourcing our IT support to ITW4 means we can get on with the everyday running of our business, safe in the knowledge that our data is secure. The help and advice given to us by the engineers has been excellent, and we have no hesitation in recommending them to our own clients.”

 

Nicolson Accountancy, offices throughout Scotland

Source: Google reviews (2020)
Tasks: Many, including upscaling of business and practices, secure remote access to files, SIP telephones to cover three sites and homes, encrypted off-site backups, and more.

“ITW4 have been our IT consultants for seven years. The advice and service they have given us has been superb, and has positioned our business to be able to manage massive growth and the trebling of staff numbers without any technical constraints. We could double the business size inside the configuration, by simply adding more HD storage.

They have migrated us from a (badly configured) server they inherited when we first engaged them, through a full Exchange installation, VOIP connectivity, and heavy remote usage across multiple locations.

They have helped us turn our sketchy IT plans and knowledge into a working configuration that leaves us at the forefront of what we do, and able to plan knowing that the IT will always do what we want. And more.

The 24/7 support is excellent, and most of our needs are met remotely; backed up by regular onsite health checks of our server. I know our system is working optimally, and is protected and backed up multiple times in multiple locations, meaning disaster planning is a reduced worry.

This team come highly recommended by a very satisfied customer.”

McAllisters Chartered Accountants, Glasgow

Source: Google reviews (2020)
Tasks: Many, including the takeover of an existing IT infrastructure, implementing new secure remote working facilities including SIP / VOIP telephony for office and out-of-office use, new desktop PCs and VPN.

“ITW4 Ltd have taken all our IT hassles away. We are able to get on with what we do best (which certainly isn’t IT).

They have created an amazing system for us that allows our whole team full flexibility to work from wherever we like and still have access to everything that we need. They are supersmart, easy to deal with and care about bringing us solutions that are better than we could have imagined and really work.

We have been delighted at the difference it has made to the running of our business and would happily recommend them.”

 

Thistle Help Limited, Irvine & Crosshouse, Ayrshire

Source: Google reviews (2020)
Tasks: Entirely new hosted IT solution, more recently a SIP telecoms system to connect both offices and showrooms.

“We have been customers of ITW4 for nearly 2 years now and we are so glad we connected with Neil and the team. We wanted to move our IT system (which was non existent) over to a cloud system and this was all completely alien to us. From the very first meeting with Neil and throughout the new system implementation, we knew we were being provided with a first class service from ITW4. They ensured from day one that what we were getting was the correct platform for us to work from, and explained it all thoroughly throughout the transition. By getting this system installed also meant we were ticking boxes for GDPR compliance. Anytime we have an issue which I have to say is minimal, ITW4 are on the case right away for us and resolve it efficiently. We are confident in our system now and delighted to continue working with ITW4 in the future. Thank you Neil, Kenny and the team for all your support, you really are a great company to deal with.”

Axiom Inspection Solutions Limited, Glasgow

Source: ITW4 Ticket Feedback (March 2021)
Tasks: Server security warning, 24/7 live server monitoring, out of hours IT support, remote server recovery, quick file recovery

“Experience a strange security issue during a weekend, which prompted worry & confusion. Even when alerted late in the evening the team were able to deal with the situation without hassle, restoring our system files & confidence.”